CUSTOMER INFORMATION

SHOP TERMS & CONDITIONS.

Draft — requires Ndibali's commercial and legal approval before accepting live orders. This page describes the intended process for furniture orders placed through our website.

Orders and pricing

Product details, dimensions, finishes, prices and availability displayed in the development catalogue are illustrative until officially approved. The amount and delivery charge displayed at checkout form the price submitted for an order. We may contact you if a bespoke item requires confirmation of its specification or lead time before manufacturing begins.

Payment

Card and other online payment methods are processed through an external secure payment provider when activated. We do not store payment card details. For EFT orders, payment is verified against the business bank account before an order is processed. A submitted order or payment-page return is not proof that funds were received.

Made-to-order furniture

Some items are manufactured to order. Dimensions, fabric selections, lead times, manufacture scheduling and whether an item qualifies as a customised order should be confirmed before accepting production. Any restrictions on returns for personalised items must comply with applicable South African consumer law.

Customer rights

Nothing on this website excludes statutory rights available under applicable South African law. To report a problem contact info@ndibalidesigns.co.za or review our delivery and returns information.

Information and security

We collect contact and delivery information for order processing and follow-up. See the privacy notice for information on the handling of customer data.