CUSTOMER INFORMATION

DELIVERY & RETURNS.

Draft — must be approved before real customers are charged. Current delivery rates shown during checkout are examples and are not final freight quotations for large furniture.

Collect from Johannesburg

Workshop collection is offered by prior appointment. The team will confirm availability, collection dates, and any packaging or lifting requirements for the piece.

Gauteng and nationwide delivery

Checkout currently displays illustrative flat-rate options for Gauteng and other South African provinces. Some oversized or specialist items may require an individual delivery quote, suitable vehicle, handling arrangement or installation service. Ndibali must confirm real serviceable locations, charges, and responsibilities before live trading.

Lead times

Product listings may identify made-to-order pieces. Final production and dispatch estimates must be supplied during order confirmation. We will contact the buyer regarding any material production delay.

Returns and damage

Please inspect goods upon delivery and report any damage or mismatch as soon as practical, with photos where possible. Consumer rights, online transaction cancellation rights, any applicable cooling-off periods, and handling of defective goods are governed by South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act where applicable. Custom-made/personalised orders must be assessed under applicable statutory rules; no blanket exclusion is intended.

Contact

Email info@ndibalidesigns.co.za or phone 010 018 9006 with your order reference.